Read Part I of this series here.
The first big step in the Philadelphia Museum of Art’s re-installation process was to conduct visitor research. How do visitors feel about the current South Asian galleries? What do they already know about the area’s religions, geography, cultures, etc.? What do they want to know? What do they find difficult or overwhelming? Which objects do they seem to be drawn to and why? These questions to laid the groundwork for the re-installation, and we set out to find the answers in a number of different ways. Continue reading
In my last post, I talked about some of the trainings and conceptual frameworks that help me to measure the impact of my programs at the Trustees of Reservations. I wanted to expand on the idea of measuring success and highlight some of the tools I have used for various programs and organizations that I have worked with.
These days I start by organizing the items we want to measure into two equally important categories: Organizational Goals and Engagement Impact Goals. Although I did not always explicitly make this distinction, looking back over the engagement activities I’ve worked with at different organizations, I can see that this distinction was more often present than not. Continue reading
The ultimate challenge: How can we measure what a place means to a visitor?
We are just passing that time of year when my team at The Trustees of Reservations transitions out of our high season and into the relative quiet of the winter. With a busy program season for our historic homes from around April to October and a budget planning season starting in December, I have about two months in the fall to review all of the data that we have collected. I use the information to determine where I will allocate staff and resources for the next year, what the key promotional opportunities might be, and what projects will become priorities for our winter fundraising efforts.
Being able to do this thoughtfully and comprehensively is critical to my programs and, more importantly, to the people we serve. Continue reading